Tickets

class Tickets extends DolibarrApi (View source)

API class for ticket object

Properties

protected DoliDB $db from  DolibarrApi
Restler $r from  DolibarrApi
static string[] $FIELDS
static string[] $FIELDS_MESSAGES
Ticket $ticket

Methods

__construct()

Constructor

string|array<string, mixed>
_checkValForAPI(string $field, string|string[] $value, object $object)

Check and convert a string depending on its type/name.

from  DolibarrApi
object
_filterObjectProperties(object $object, string $properties)

Filter properties that will be returned on object

from  DolibarrApi
object
_cleanObjectDatas(object $object)

Clean sensible object datas

static bool
_checkAccessToResource(string $resource, int $resource_id = 0, string $dbtablename = '', string $feature2 = '', string $dbt_keyfield = 'fk_soc', string $dbt_select = 'rowid')

Check access by user to a given resource

from  DolibarrApi
bool|string
_checkFilters(string $sqlfilters, string $error = '')

Return if a $sqlfilters parameter is valid Function no more used. Kept for backward compatibility with old APIs of modules

from  DolibarrApi
static string
_forge_criteria_callback(string[] $matches)

Function to forge a SQL criteria from a Generic filter string.

from  DolibarrApi
object
get(int $id, int $contact_list = 1)

Get properties of a Ticket object.

array|mixed
getByTrackId(string $track_id, int $contact_list = 1)

Get properties of a Ticket object from track id

array|mixed
getByRef(string $ref, int $contact_list = 1)

Get properties of a Ticket object from ref

array
index(int $socid = 0, string $sortfield = "t.rowid", string $sortorder = "ASC", int $limit = 100, int $page = 0, string $sqlfilters = '', string $properties = '', int $loadcontacts = 0, bool $pagination_data = false)

List tickets

int
post(array $request_data = null)

Create ticket object

int
postNewMessage(array $request_data = null)

Add a new message to an existing ticket identified by property ->track_id into request.

object
put(int $id, array $request_data = null)

Update ticket

array
delete(int $id)

Delete ticket

Details

at line 58
__construct()

Constructor

in DolibarrApi at line 98
protected string|array<string, mixed> _checkValForAPI(string $field, string|string[] $value, object $object)

Check and convert a string depending on its type/name.

Parameters

string $field

Field name
string|string[] $value

Value to check/clean
object $object Object

Return Value

string|array<string, mixed>

Value cleaned

in DolibarrApi at line 156
protected object _filterObjectProperties(object $object, string $properties)

Filter properties that will be returned on object

Parameters

object $object

Object to clean
string $properties

Comma separated list of properties names

Return Value

object

Object with cleaned properties

at line 558
protected object _cleanObjectDatas(object $object)

Clean sensible object datas

use an array for properties to clean

Parameters

object $object

Object to clean

Return Value

object

Object with cleaned properties

in DolibarrApi at line 393
static protected bool _checkAccessToResource(string $resource, int $resource_id = 0, string $dbtablename = '', string $feature2 = '', string $dbt_keyfield = 'fk_soc', string $dbt_select = 'rowid')

Check access by user to a given resource

Parameters

string $resource

element to check
int $resource_id

Object ID if we want to check a particular record (optional) is linked to a owned thirdparty (optional).
string $dbtablename

'TableName&SharedElement' with Tablename is table where object is stored. SharedElement is an optional key to define where to check entity. Not used if objectid is null (optional)
string $feature2

Feature to check, second level of permission (optional). Can be or check with 'level1|level2'.
string $dbt_keyfield

Field name for socid foreign key if not fk_soc. Not used if objectid is null (optional)
string $dbt_select

Field name for select if not rowid. Not used if objectid is null (optional)

Return Value

bool

in DolibarrApi at line 421
protected bool|string _checkFilters(string $sqlfilters, string $error = '')

Return if a $sqlfilters parameter is valid Function no more used. Kept for backward compatibility with old APIs of modules

Parameters

string $sqlfilters

sqlfilter string
string $error

Error message

Return Value

bool|string

True if valid, False if not valid

in DolibarrApi at line 439
static protected string _forge_criteria_callback(string[] $matches)

Function to forge a SQL criteria from a Generic filter string.

Function no more used. Kept for backward compatibility with old APIs of modules

Parameters

string[] $matches

Array of found string by regex search. Each entry is 1 and only 1 criteria. Example: "t.ref:like:'SO-%'", "t.date_creation:<:'20160101'", "t.date_creation:<:'2016-01-01 12:30:00'", "t.nature:is:NULL", "t.field2:isnot:NULL"

Return Value

string

Forged criteria. Example: "t.field like 'abc%'"

at line 78
object get(int $id, int $contact_list = 1)

Get properties of a Ticket object.

Return an array with ticket information

Parameters

int $id

ID of ticket
int $contact_list

0: Returned array of contacts/addresses contains all properties, 1: Return array contains just id, -1: Do not return contacts/adddesses

Return Value

object

Object with cleaned properties

Exceptions

RestException
RestException
RestException

at line 98
array|mixed getByTrackId(string $track_id, int $contact_list = 1)

Get properties of a Ticket object from track id

Return an array with ticket information

Parameters

string $track_id

Tracking ID of ticket
int $contact_list

0: Returned array of contacts/addresses contains all properties, 1: Return array contains just id, -1: Do not return contacts/adddesses

Return Value

array|mixed

Data without useless information

Exceptions

RestException
RestException
RestException

at line 118
array|mixed getByRef(string $ref, int $contact_list = 1)

Get properties of a Ticket object from ref

Return an array with ticket information

Parameters

string $ref

Reference for ticket
int $contact_list

0: Returned array of contacts/addresses contains all properties, 1: Return array contains just id, -1: Do not return contacts/adddesses

Return Value

array|mixed

Data without useless information

Exceptions

RestException
RestException
RestException

at line 226
array index(int $socid = 0, string $sortfield = "t.rowid", string $sortorder = "ASC", int $limit = 100, int $page = 0, string $sqlfilters = '', string $properties = '', int $loadcontacts = 0, bool $pagination_data = false)

List tickets

Get a list of tickets

Parameters

int $socid

Filter list with thirdparty ID
string $sortfield

Sort field
string $sortorder

Sort order
int $limit

Limit for list
int $page

Page number
string $sqlfilters

Other criteria to filter answers separated by a comma. Syntax example "(t.ref:like:'SO-%') and (t.date_creation:<:'20160101') and (t.fk_statut:=:1)"
string $properties

Restrict the data returned to these properties. Ignored if empty. Comma separated list of properties names
int $loadcontacts

Load also contacts/addresses (0=No, 1=Yes)
bool $pagination_data

If this parameter is set to true the response will include pagination data. Default value is false. Page starts from 0*

Return Value

array

Array of ticket objects

at line 345
int post(array $request_data = null)

Create ticket object

Parameters

array $request_data

Request data

Return Value

int

ID of ticket

at line 385
int postNewMessage(array $request_data = null)

Add a new message to an existing ticket identified by property ->track_id into request.

Parameters

array $request_data

Request data

Return Value

int

ID of ticket

at line 424
object put(int $id, array $request_data = null)

Update ticket

Parameters

int $id

Id of ticket to update
array $request_data Data

Return Value

object

Updated object

at line 474
array delete(int $id)

Delete ticket

Parameters

int $id

Ticket ID

Return Value

array